How long does my parcel normally take to be delivered?
We aim to dispatch all orders within 2 working days of receipt, subject to order confirmations and credit card authorization. The garments will be delivered to the address provided by you on the order form.
Any dates quoted for delivery of the garments are approximate only and we shall not be liable for any delay in delivery of the garments however caused. If however we are unable to deliver your garments by the date quoted for delivery you, the buyer shall be entitled to cancel the order at any time before delivery takes place
What are your delivery options?
Collect in Store – £0.00
Standard Recorded – £5.00
United Kingdom – Next working day £10.00
London Same Day – if order placed before 2pm on a working day £15.00
Do you deliver outside the UK?
Yes we do! International orders are usually delivered within 5 working days, however please be aware that the goods may be subject to delays in customs. Orders will be delivered via international registered post, a signature will be required upon receipt of delivery.
How does my parcel get sent if I live in the UK?
Deliveries within the UK are sent via registered post, a signature will be required upon receipt of delivery.
What is your policy on returns and refunds?
If you wish to cancel your order for any reason you can do so up to 14 days from receipt of the garments. This is often referred to as your “cooling off period” and the 14 days commence the day after you receive the garments. You must notify us within the “cooling off period” and this must be in writing – letter, email or fax. A full refund will be made within 30 days of your cancellation following inspection of the returned garment. It is the customer’s responsibility to return the item in perfect condition.
All goods must be returned in their original condition and packaging (please take care when unpacking & repacking). Please ensure that garments are tried on over your own clothing. For hygiene reasons we will not accept returns on garments that have been worn or are returned in a soiled condition or which have hygiene seals removed.
Are all items refundable?
Please not that all vintage items are non returnable.
Do I have to pay for shipping on my return?
Yes, we advise all customers to use recorded delivery so parcels can be easily tracked.
I'm unsure about a sizing, is there anyone I can talk to?
Yes, we are more than happy to help with any sizing queries. You can easily either email us at firstname.lastname@example.org or call us on +44 (0) 208 - 969 - 6881